To simplify and expedite the process of obtaining the correct product, the Company only provides return services and does not offer exchanges.
To protect the rights and interests of both parties, please ensure to record the entire unboxing process to confirm the completeness of the items. In cases of incorrect delivery, missing items, or defects, the "original, clear, and complete unboxing video" will be used as the basis. Definition of an original, clear, and complete unboxing video: the recording should start from the unopened condition of the outer packaging. Videos with fast-forwarding or noticeable editing will not be accepted, and the Company will not process returns.
Once the return has been requested and confirmed with customer service, please return the complete item within three days. The Company will not be able to assist with the return if it is delayed. Thank you for your understanding.
To avoid disputes, please thoroughly check the product and relevant benefit policies before requesting a return. If the order no longer qualifies for a discount after the return, the order will be recalculated without the discount, and the difference will be deducted from the refund amount.
If you wish to return a product, it must remain in its original condition, with the original packaging, accessories, and any included gifts, all unopened and in a resellable condition. All items, including the product to be returned, must be returned together. If the gifts or accessories are not returned, they will be charged at the original price and deducted from the refund amount. If the deduction is insufficient, the return cannot be processed, and the order will be sent back via cash on delivery (shipping costs will be borne by the customer).
Please package the item securely using a sealed bag or box for the return. Do not attach paper, write on the original shoe box or packaging, or send it without customer service approval. If the item is damaged, incomplete, or subject to any of the above conditions during transit, the Company will not process the return.
To request a return, please contact customer service within seven days of receiving the item, providing the order number, item(s) to be returned, reason for return, the original, clear, and complete unboxing video, and a clear photo of any defects. For defective items, one free return shipping service is provided within seven days of receipt. If the return request is not submitted to customer service within this period or if the item is returned without approval, the Company will not process it, and the customer will need to cover the cost of returning the item.
*If additional items need to be returned after the first return request within seven days, you will need to cover the shipping cost for the second return.
The seven-day period for defective products is calculated: This period is not a trial period; the product, original packaging, related gifts, and accessories must all remain unopened and in a resellable condition. The first day is counted from the day of receipt, regardless of whether it was received by the buyer, friends, family, or a concierge. Please be sure to take note.
