Defective Products

Handling of Defective Products / Return Process / Definition of Non-Defective Items

Defective Product Handling

We apologize if you received an item that did not meet expectations.

Please contact our customer service team, and we will assist you promptly with return and refund processing.

Return Process

Confirm that the product meets the return policy requirements.
Within seven days of receiving the item, contact customer service with the order number, items to be returned, reason for return, the original, clear, and complete unboxing video, and clear photos of any defects.
Once customer service has confirmed your eligibility for a return, they will assist you with the return process and provide the shipping information. Please return the complete item within three days of receiving the shipping information.
*The day the shipping information is provided counts as the first day.
Once the Company receives the return package and confirms that the items inside are undamaged and in a resellable condition, the return and refund process will proceed according to the original payment method for the order. Thank you for your patience.

Non-Defective Definitions

Product measurements are taken manually and may differ slightly from the actual product due to factors such as batch variations and materials, with a deviation within ±2cm considered normal.

Display colors may vary slightly across different computers, phones, and other electronic devices, so please consider this before purchasing.

Minor impressions, loose threads, mixed stitching, excess glue, residual glue, unopened buttons, and light thread unraveling are considered normal.

New products may initially have a scent from the original fabric or dye, which will gradually dissipate with ventilation or washing.

Reattachable buttons, reasonable asymmetry, products differing slightly from expectations, and special stitches (safety stitches/fixed pocket stitches) are all considered acceptable.

Due to varying wash levels, denim products may have slight color differences, and distressed areas may vary slightly between batches. This is within the normal range.

Footwear may have minor spots, impressions, scuffs, residual glue, or excess glue up to ±3cm due to manufacturing. The soles may also vary slightly in color or shape across different batches.

For bags, factors such as season, dye, and leather type may lead to variations in the bag’s appearance, color, and texture, which is normal. Leather grain, intentionally distressed vintage patterns, impressions, creases, material odor, and minor spots or scratches within ±3cm, as well as loose threads that can be trimmed and initially stiff zippers, fall within acceptable international inspection standards. These do not impact functionality or appearance and are not classified as defects.

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